Terms & Conditions

These are the rules for using rooetd.com and, once it exists, the Rooetd app: together, "our platforms." Think of this page as the rules of visiting, and our Booking Conditions as the rules of the trip you’ve bought. Browsing and enquiring falls under this page; the moment you book, the Booking Conditions take over for anything trip-related.

The quick version

• We sell land-only trips. International flights, visas, and travel insurance are always your responsibility, not ours.
• Be at least 18, don’t try to break the site (or app), and be honest in the forms you fill out.
• Everything you see (prices, itineraries, photos) is real effort, provided for information and inspiration; how a booking actually becomes a contract is covered in our Booking Conditions.
• Our content and brand are ours; you’re welcome to look, share links, and use it for yourself, not to republish it.
• We don’t sell your data: see our Privacy Policy and Cookie Policy.

2. What Rooetd is, and isn’t

In short: we sell land-only trips. International flights aren’t part of it, and neither is your visa, insurance, or passport.

Every Rooetd trip is a land-only package: accommodation, internal transport, guided experiences, and specified meals in India, sold at one price. International flights are never included: you book and pay for these entirely separately. Getting to and from India is your responsibility, in full, everywhere on our platforms and in every itinerary we send you.

The same goes for anything that gets you legally and safely into the country: visas, travel insurance, vaccinations, and any other international travel arrangements or documentation are your responsibility, not ours. As a standing rule, wherever passports come up: make sure yours is valid for at least 6 months beyond your return date: the international standard, worth checking early. See our Travel Advice for fuller practical guidance.

Once you actually book a trip, Rooetd takes on the role of "organiser" of that package under the Package Travel and Linked Travel Arrangements Regulations 2018: meaning we’re responsible for it running properly as a whole, even the parts our on-the-ground partners deliver. The full detail of what that means for your specific trip sits in our Booking Conditions, not here; this page just flags that it’s true.

3. Accepting these terms

In short: using our platforms means you’re agreeing to this page: whichever version is live at the time.

By using rooetd.com or the Rooetd app ("our platforms"), you agree to these terms. If you don’t, please don’t use them. We may update these terms now and then; whatever’s published at the time you’re using our platforms is the version that applies, and we’ll update the date at the top when we change something.

4. Who can use our platforms

In short: browsing is open to everyone; booking needs you to be an adult who can legally sign a contract.

You need to be at least 18, with the legal capacity to enter a contract, to make an enquiry or booking through our platforms. If you’re just browsing for inspiration, there’s no age gate.

5. The content on our platforms

In short: we try hard to keep everything accurate; how a booking actually becomes a contract is covered in our Booking Conditions, not here.

We put real effort into keeping our itineraries, pricing, photography, and destination information accurate and current, and if something’s still an estimate pending confirmation from our ground partners, we say so on the page. Even so, everything on our platforms is provided for general information and inspiration, and is subject to confirmation at the time of booking. The formation of any contract for a package holiday is governed by our Booking Conditions.

We may update, correct, or remove content at any time without notice: including prices, availability, and itinerary details.

6. Intellectual property

In short: our words, photos, and brand are ours. Look all you like, share a link, but don’t lift and republish.

Everything on our platforms (text, photography, itinerary designs, logos, and the Rooetd brand) belongs to Mauj Lo Roj Lo Ltd or is used under licence, and is protected by copyright and other intellectual property law. Browse, share links, and print pages for your own personal, non-commercial use, freely. Don’t copy, reproduce, republish, or use our content or brand assets commercially without our written permission first.

If any photography or content on our platforms isn’t ours to use, or you think it infringes your rights, tell us at hello@rooetd.com.

7. Acceptable use

In short: don’t try to break, scam, or scrape the site or app.

Please don’t use our platforms to:

• Try to gain unauthorised access to our systems or someone else’s data
• Scrape, harvest, or systematically extract content using automated tools, without our written consent first
• Introduce viruses, malware, or anything designed to disrupt our platforms
• Impersonate anyone, or submit false information through our enquiry, quiz, or app account forms
• Use our platforms for any unlawful purpose, or in a way that could damage, disable, or impair them

We can suspend or restrict access for anyone who breaches this.

8. Links to other websites

In short: we sometimes link out; we’re not responsible for what’s on the other end.

Our platforms may link to third-party sites. We don’t control these and aren’t responsible for their content, accuracy, or data practices. A link isn’t an endorsement.

9. No warranties over the platforms themselves

In short: we can’t promise the website or app will never hiccup, but that’s separate from our responsibilities once you’ve booked a trip.

We provide our platforms on an "as available" basis. We work to keep them running smoothly, but we don’t guarantee constant availability, uninterrupted service, or zero errors, and we’re not liable for loss arising from temporary unavailability.

This clause applies to your use of our platforms only and does not limit any rights or remedies arising under a contract for a package holiday.

10. Liability

In short: for the website/app itself, we’re liable to the extent the law requires and not really beyond that.

To the fullest extent the law allows, we exclude liability for indirect or consequential loss arising from your use of our platforms themselves. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can’t lawfully be excluded.

This clause applies to your use of our platforms only and does not limit any liability or statutory rights arising under a contract for a package holiday.

11. Indemnity

In short: if you deliberately misuse our platforms, or seriously break these terms, and that costs us money, that’s on you: not honest mistakes.

You agree to reimburse us for losses, costs, or claims we reasonably incur as a result of your unlawful, fraudulent, or deliberate misuse of our platforms, or your material breach of these terms.

12. Your consumer rights

In short: nothing here takes away rights the law already gives you; and one common right doesn’t actually apply to package bookings, so we’re saying that plainly rather than letting you assume.

Nothing in these terms limits or excludes any statutory right you have as a consumer, including your rights under the Consumer Rights Act 2015 (for example, that any service we provide directly through our platforms should be carried out with reasonable care and skill).

One point worth flagging directly, because it trips people up: the statutory 14-day "cooling-off" cancellation right that generally applies to certain distance contracts, under the Consumer Contracts Regulations 2013, does not apply to package travel contracts. Package travel has its own cancellation and termination rules instead, set out in full in our Booking Conditions, not here.

13. Automated decision-making and AI

In short: no AI chatbot, no automated pricing, right now. If that changes, we’ll say so on the relevant page, not bury it here.

We don’t currently use an AI chatbot, automated decision-making, or automated pricing on our platforms. Our trip-quiz gives you a suggestion based on the answers you provide, but a person reviews every enquiry before anything’s proposed: see our Privacy Policy, clause 3.

Some parts of our platforms are customisable or add-on based (for example, modular route swaps), and how these are built or presented may change over time as we develop the product; where that’s the case, the specific page you’re looking at is the accurate, current description, not this general statement.

We’ll review any future use of AI or automated decision-making against the law that applies to Rooetd at the time. Where a system like that would materially affect how we assess, recommend, or make a decision about you, we’ll provide appropriate information and safeguards, and update this clause and our Privacy Policy properly, in plain terms, before it goes live.

14. Privacy, cookies, and marketing

Our Privacy Policy and Cookie Policy explain how we handle personal data and cookies (and the app equivalent) across our platforms, including your rights around marketing emails and texts under PECR, and form part of these terms.

For completeness: personal data about our customers may be transferred to and processed by our India-based ground partners as part of delivering a trip: see our Privacy Policy, clause 5, for full detail on international transfers and the safeguards we use.

15. Governing law and jurisdiction

In short: England and Wales law and courts govern your use of our platforms: this is separate from whatever governing law, jurisdiction, and dispute-resolution terms apply to an actual trip booking, which live in our Booking Conditions.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over disputes arising from your use of our platforms, subject to any mandatory rights you may have as a consumer.

16. General

In short: the standard legal housekeeping that makes a contract actually hold together.

Severability. If any part of these terms turns out unenforceable, the rest still applies.

No third-party rights. These terms are between you and us. Nobody else can enforce any part of them under the Contracts (Rights of Third Parties) Act 1999, except where we say otherwise.

Assignment. We may transfer our rights and obligations under these terms (for example, if the business is sold or restructured), provided your rights aren’t reduced as a result. You can’t transfer your rights under these terms to someone else without our agreement.

Notices. Any formal legal notice to us should go to hello@rooetd.com or our registered office address above. We’ll send any formal notice to you at the email address on your account or enquiry.

No waiver. If we don’t act on a breach straight away, that doesn’t mean we’ve given up the right to act on it later.

17. Contact

hello@rooetd.com · datahandling@rooetd.com · +44 7447 793716