How your booking is protected

The short version

• Rooetd currently offers enquiries and quotations only. We are not currently taking deposits or other customer payments.
• Our trips are land-only packages. International flights are booked separately and are not sold by Rooetd.
• Before we begin accepting customer payments, we will have the required insolvency protection in place for our package business.
• Once that arrangement is confirmed, we will name the provider and explain exactly what protection applies here.
• Your contractual rights, including cancellation, changes, refunds and what happens if something goes wrong with your trip, are set out in our Booking Conditions.

Why is financial protection needed?

Rooetd combines different travel services, such as accommodation, internal transport and experiences, into a single trip.

That means our trips can fall within the UK Package Travel and Linked Travel Arrangements Regulations 2018, as applicable to the package we sell.

The Regulations require UK-established package organisers to have effective financial protection against their own insolvency. Broadly, that protection is intended to cover relevant payments made by travellers for services that cannot be provided because of the organiser's insolvency and, where passenger transport forms part of the affected package, the costs of getting travellers home.

This protection is separate from the insurance we maintain for the ordinary risks of operating the business.

What does "land-only" mean?

Rooetd does not sell or arrange the international flight between the UK and India as part of our current packages.

You arrange your international flights separately, directly with an airline or another provider of your choice.

This means our current trips are not relying on the ATOL system that applies to qualifying flight-inclusive package arrangements. The relevant financial-protection arrangements for Rooetd's land-only packages will instead be put in place under the package-travel framework applicable to us.

Your separately booked international flight remains subject to the terms and protections applicable to the airline or travel provider you purchase it from.

What happens to your money?

Right now, nothing.

You can submit an enquiry, discuss an itinerary and receive a quotation without paying Rooetd anything.

We are deliberately keeping this stage separate from payment.

We will not begin taking deposits or other customer payments for package bookings until the required financial-protection arrangements are in place.

Once we are ready to accept payment, this page will be updated with the relevant protection information before customers are asked to pay.

What protection will apply once bookings open?

Before payment is enabled, Rooetd will put an appropriate insolvency-protection arrangement in place for its package business.

The final arrangement may take the form permitted under the applicable regulations, such as an approved insurance, bonding or trust-based arrangement. The current regulatory framework recognises these routes for non-flight packages.

We will not describe a provider or protection arrangement here until it has actually been confirmed and put in place.

Once confirmed, this section will state:

• Protection provider: [provider]
• Type of protection: [insurance / bond / trust arrangement]
• What customer money is protected: [details]
• What happens in the event of Rooetd insolvency: [plain-English explanation]
• How to make a claim: [contact details / process]

This means you can check the protection arrangement before making a payment.

What about the rest of my trip?

Financial protection is only one part of the protection you receive when booking a package.

Our Booking Conditions explain the contractual arrangements for your particular trip, including:

• what is included in your package;
• our responsibilities as organiser;
• changes to your itinerary;
• cancellation and termination;
• refunds;
• assistance if you encounter difficulties during your trip;
• complaints and dispute resolution; and
• your statutory rights under applicable package-travel and consumer law.

You should read the Booking Conditions before confirming a booking.

What if something goes wrong before I book?

Nothing is committed simply because you have sent us an enquiry or received a quotation.

You can ask questions, discuss different itineraries and make changes to a proposed trip before deciding whether to book.

No payment is required to use our enquiry service.

If you have a question about financial protection before booking, contact us at hello@rooetd.com and we'll give you the current position rather than asking you to rely on an assumption.

Our approach

We're building Rooetd to be transparent about the important things.

That includes being clear about what is already in place, what is still being put in place, and what protection applies to your money.

We would rather delay taking a payment than take one before the appropriate protection is ready.

Questions?

hello@rooetd.com · +44 7447 793716